On January 27, 2018, the transition of Part A to Palmetto will be completed.
Part B will remain with Cahaba until February 24, 2018.
The toll free number that Part A and Part B callers have been using will remain the same during the transition and after. Cahaba has made changes to the IVR system to route Part A callers to Palmetto GBA starting on January 27, 2018. Beginning on that day, Part A and Part B callers will be presented with a very important prompt as soon as their calls are answered. The prompt will ask if the inquiry is a Part A or a Part B inquiry. Part A and Part B callers must correctly select their inquiry type to be routed to the appropriate resources for assistance.
Because the Part A transition work will begin on Friday, January 26, 2018, and will continue through Sunday, January 28, 2018, Part A providers will not be able to submit Part A claims via Direct Data Entry or access Part A information via the IVR system from January 26, 2018 until 8:00 a.m. Eastern Time on Monday, January 29, 2018. At 8:00 a.m. Eastern Time on January 29, 2018, Palmetto GBA will assume all responsibilities as the Part A Jurisdiction J MAC. Beginning on January 29, 2018, Part A providers will submit claims and other documentation to Palmetto GBA and will be able to access information via the Palmetto GBA eServices provider Internet portal and the Palmetto GBA IVR system, and will be able to call and send correspondence to the Palmetto GBA Provider Contact Center.
Beginning on January 27, 2018, when Part B callers identify their inquiries as Part B inquiries, they will be able to continue to use the Cahaba GBA IVR system and call and send correspondence to the Cahaba GBA Provider Contact Center.
On the rare occasion that a provider has both a Part A and a Part B inquiry, the provider should select the Part A inquiry type when prompted at the start of the call. Complete the Part A transaction via self-service or with the Palmetto Provider Contact Center. Disconnect your call and redial the toll free number. When connected again, select Part B as the inquiry type.