Telephone Us

Check below for phone numbers you need to contact Cahaba. Before calling, consider checking the Resources for the Most Common Medicare Part A Provider Questions.

Provider Contact Center for Home Health and Hospice Providers
Home Health 1-877-299-4500
Customer service representative are available from 8 a.m. – 4:30 p.m. (CT)
Closed for Training Dates
Hospice 1-866-539-5592
Customer service representative are available from 8 a.m. – 4:30 p.m. (CT)
Closed for Training Dates
Electronic Data Interchange (866) 839-2441

Customer service representative are available from 8 a.m. – 4:30 p.m. (CT)

Telecommunication Devices for the Deaf

1-866-854-1876

 

Medicare Interactive Voice Response Unit (IVR) Instructions

Updated: Interactive Voice Response (IVR) System for Home Health and Hospice Providers (Implementation Delayed)

 

Provider Audit and Reimbursement Contact Information
Appeals of Cost Report Audits Questions About Appeals
515-471-7458

Questions About Position Papers
515-471-7542
Claims Calculation Spreadsheets 515-471-7532
Cost Reporting 515-471-7470
Credit Balance Reports 515-471-7444
Freedom of Information Act Requests

515-471-7338
Fax: 515-471-7584

Overpayments 515-471-7557
Provider Audit and Reimbursement General Questions
515-471-7474

Fax (Des Moines)
515-471-7477
Provider Enrollment Helpline / Electronic Funds Transfer Provider Contact Center:
Home health: 1-877-299-4500; Hospice: 1-866-539-5592

Provider Statistical and Reimbursement Reports

515-471-7490

 

Medicare Provider Contact Center Closed for Training

Medicare is a complex and continuously changing program. To better serve the provider community by providing quality answers to substantive Medicare questions, the Centers for Medicare & Medicaid Services (CMS) is allowing call centers the opportunity to close for up to 8 hours each month for training. Listed below are the days and times the Provider Contact Center will be closed.

Provider Contact Center Training Dates

  • 1-877-299-4500 (Home Health)
  • 1-866-539-5592 (Hospice)
Training Dates Time Closed (CT)

Jan. 8, 2009

  1:30 - 3:30 p.m.
Feb. 16, 2009 (Federal Holiday) 8 a.m. - 4:30 p.m.

 

Page last updated: December 11, 2008

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