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Top Claim Submission Errors for Hospice Providers: Error 37402
Reason for error: A hospice claim was submitted, but the previous claim is not found OR there is a gap between the “To” date on the previous claim, and the “From” date on the next claim.
Claim processing result: Return to Provider (RTP)
How to prevent/resolve:
- Check the FISS Claim Inquiry option (Option 12) to determine if the prior claim was submitted.
- If prior claim submitted, ensure it is in a P, D, or R status code before submitting the next claim.
- Verify there is no gap between the “To” date on the previous claim, and the “From” date on the next claim.
Additional resource: Frequently Asked Questions Return to Provider (RTP) / Reject Reason Codes
Page last updated: November 26, 2008
