Cahaba GBA processes Medicare Part A claims and cost reports for Jurisdiction 10 (Alabama, Georgia & Tennessee), as well as Out of Jurisdiction Providers (OJPs).
The Interactive Voice Response (IVR) System is available to providers 24 hours a day, 7 days a week with allowances for normal claims processing and system mainframe availability, as well as normal IVR and system maintenance. If you are a Rural Health Clinic, Federally Qualified Health Center or End Stage Renal Disease Facility currently located in other states and were previously serviced by Riverbend GBA in Tennessee, please follow the Tennessee prompts on the IVR when calling Cahaba GBA.
Our Provider Contact Centers are located in Birmingham, Alabama and Douglasville, Georgia. Customer Service Representatives are available from 8:00 a.m. to 4:00 p.m. in your Jurisdiction 10 time zone.
Provider Contact Center
Toll-Free: 1 (877) 567-7271 or TDD 1 (877) 467-7516
Provider Contact Center Training
To better serve the Medicare provider community, the Center for Medicare and Medicaid (CMS) is allowing Provider Contact Centers to conduct customer service training during normal business hours. As the J10 MAC, we will be participating in this program which includes closing our Provider Contact Center for training. Using call distribution data to determine the least possible impact for our customers, we have selected Fridays from 9:30 to 11:30 a.m. CT; 10:30 to 12:30 p.m. ET. During these closures, the automated system will continue to be available.
Training will be conducted on the following dates:
Other Telephone Numbers
Please direct all inquiries to the Provider Contact Center toll-free number above unless the inquiry type is specified below:
Type of Inquiry
|Claim Calculation Spreadsheets||205-220-1671|
|Cost Report Audit and Reimbursement (Rural Health Clinics, Religious Nonmedical Healthcare Institutes, Organ Procurement Organizations, Histocompatibility Labs and Limited Purpose Insurance Companies Only)||423-296-2383|
|Cost Report Hearings and Appeals||423-296-2377|
|Cost Reporting Filing Instructions||205-220-1305 or Email: CRINQAL@CahabaGBA.com|
|Credit Balance Reports||205-220-1313|
|Electronic Data Interchange (EDI)||866-582-3253
|Freedom of Information||205-220-1441
|Freedom of Information (Cost Reports Only)||205-220-1205
|Interim Payments for Bad Debts||205-220-1631|
|Provider Audit and Reimbursement||205-220-1644|
|Provider Statistical and Reimbursement Reports||Email: PS&R@CahabaGBA.com|
Page last updated: March 14, 2013