CMS has restructured its Coordination of Benefits (COB) and Medicare Secondary Payer (MSP) recovery activities. COB activities for both group health plans and non-group health plans (that is, liability insurance (including self-insurance), no-fault insurance, and workers’ compensation laws or plans) and recovery activities for non-group health plans have been transitioned from the COB contractor and the MSP Recovery Contractor effective February 1, 2014. The new Benefits Coordination and Recovery Center (BCRC) will assume these activities. It is important to note that there will be no change to any of the COB & MSP Recovery (COB&R) processes.
The changes that will impact providers include a new, consolidated customer service phone number and a new Post Office (P.O.) Box for correspondence. BCRC Customer Service Representatives are available Monday through Friday, from 8am to 8pm ET, except holidays, at toll-free lines: 1-855-798-2627 (TTY/TDD: 1-855-797-2627). The new P.O. Box is:Medicare – MSP General Correspondence P.O. Box 138897 Oklahoma City, OK 73113-8897
To ensure you have the most current information regarding COB&R activities, you can sign-up for updates. More information is available on the COB&R Overview website. COB&R information specific to provider services may be found on the Provider Services website.
** CMS Message 201402-01 **