Please direct all telephone inquiries to the Provider Contact Center at 1-877-567-7271 or TDD 1-877-467-7516 unless otherwise specified under select type “Phone Us”. Review the numbers carefully so your inquiry goes to the appropriate area for assistance.
- Requirements for Providers to Use the Interactive Voice Response (IVR) System for Claim Status and Eligibility RequestIVR Instructions (Part A)
- IVR Instructions (Part B)
- IVR Instructions for Clerical Error Reopenings (Part B Only)
- Beneficiary Name to IVR Number Converter
- Holiday Closure Schedule
The Provider Contact Center (PCC) and EDI Training Closures:
- March 27, 2015 | April 10, 2015 | April 17, 2015 | April 24, 2015